For Prepaid, call Go to a store: You can also go into one of our stores and get some face-time with one of our Mobile Experts.
If you have a prepaid account that you'd like to transfer, come to one of our stores to begin the process. Do it online: Rather begin your transfer online? Of course you can. Follow the number transfer instructions on the payment page at checkout. We recommend this method if you don't need to use you current phone until your new T-Mobile phone or SIM card arrives. Now you can start the transition to your new T-Mobile account.
To transition smoothly, keep your old phone and old account active until your number is fully activated on your new T-Mobile account. To make sure you don't miss any important calls or texts, your best bet is to wait to transfer your number until after you get your new device and SIM card.
We'll handle the heavy lifting from here What happens next? Once you have made this decision, follow these steps-. Remember to send SMS from the same mobile number you wish to port from. Do not use a different mobile number to port another mobile number. Step 2 — You will receive an 8-digit UPC Unique Porting Code as a reply from the existing mobile number operator on your registered mobile number.
Hence, it is good to submit the UPC as early as possible to the new operator. Submit the 8-digit UPC number and the documents required for the mobile number portability.
The subscriber will be charged Rs. Step 4 — At this stage, the new operator will send a request to the old operator for the background verification of your mobile bill payments. Keeping your phone number has obvious benefits — it eliminates the need to notify your contacts about the number change, or the hassle of memorising a new number. The good news is that you can switch phone plans to another provider and keep your existing phone number.
When you sign up for a new phone plan, providers will give you the option to keep your current number. This can be done with telcos that are on the same mobile network or even on different mobile networks. In fact, service providers are actually required to allow you port your phone number if you choose to keep it.
Mobile number porting is essentially switching your phone number from one carrier to the other. However, there is one big thing to be aware of when porting a phone number. The steps are generally the same across all telcos:. Once the signal is lost, simply turn off your phone, insert your new SIM card and restart your phone.
The time it takes to port a number varies from telco to telco, and it also depends on the hour of day. It depends — anywhere from less than an hour, up to seven business days. There are three networks in Australia: Telstra, Optus and Vodafone. While there are a bunch of great mobile virtual network operators MVNOs to choose from, the fact is they all use wholesale versions of these three networks, which can make things a little problematic, even when porting between providers on the same network.
In comparison, this happens automatically if transferring from one network to another, such as from Telstra over to Optus. We will inform you via SMS when your number will be ported over to M1.
What if I change my mind and do not want the ported number anymore? Can I opt instead for my 'new' M1 number? If you wish to withdraw your application, you will need to do so before 8.
Once the porting activation is carried out, you cannot opt to use your 'new' M1 number instead. What happens to the existing credit in my old prepaid card when I port - will it be transferred over to my new card? No, you will lose any credit you have on your old prepaid card when you port your number to M1. Please bear this in mind as you're deciding on when to submit your porting request. My existing mobile line from another telco is registered under a different name, can I still port over to M1 Prepaid with my existing Prepaid mobile number?
The original Prepaid account holder must be present to perform a transfer of ownership for your undertaking. Should I cancel my existing postpaid service before the port request?
Only an active Postpaid number can be ported to M1. It's important that you do not cancel your existing service. The service will be cancelled automatically once the new service is activated. Will I continue to receive bills from my former operator? You are likely to get final bills to settle your contractual obligations or to pay for the calls you used between your last bill and the time of the switch.
What about all the information, like names and phone numbers, stored in my old SIM card? You may want to save all your contact details into your phone memory first before porting is carried out.
Yes, M1 will supply you with a new SIM card. No, this service is provided free-of-charge.
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